This [ISO] standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. (…) Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.WHY ISO 9001?
ISO: Certification you can Trust
ISO 9001 is a set of international standards which measure quality management and quality assurance systems, within organisations. As a third-party certification, it authenticates a company’s adherence to a well-defined, well-documented set of procedures. Procedures which facilitate the delivery of consistently high-quality products and services.
ISO 9001:2015 specifies requirements for a quality management system when an organization:ISO Quality management systems — Requirements
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
ISO and the Translation Industry
Applied to the world of translation, it is important to note that ISO 9001:2015 certification cannot guarantee the quality or accuracy of a specific translation. However, it will evaluate the Translation Agency, and guarantee that you will receive a high-quality, professional service, managed and measured in an objective manner. Furthermore, it ensures that the Agency procedures focus attention on correcting mistakes, and preventing error recurrence.
For example, ISO 9001 requires that some form of measuring customer satisfaction is directly incorporated into the company’s core processes; as well as procedures for dealing with customer feedback. Also, the quality of the suppliers (the translators) must be objectively measured on a regular basis. ISO 9001 is well suited to the translation industry, in the sense that the ‘product’ is essentially indivisible from the ‘process’.
ISO 9001:2015 certification guarantees the quality of the Translation Agency’s service, and that procedures are in place to provide a high-quality product. In such a subjective industry, this is as objective as it gets. Providing this kind of peace of mind is what differentiates an ISO certified company from the rest.